Terms of Service

1. The Service

Kepvia is an application for the Shopify platform that captures copies of a merchant’s store data, retains them as restorable versions, and can write them back to the same store or to another Shopify store the merchant controls.

Subject to these terms, TODO_LEGAL_ENTITY_NAME grants you a non-exclusive, non-transferable right to use the Service for your own stores for as long as your subscription is active. You may not resell, sublicense, or make the Service available to anyone other than users of the stores on which it is installed.

The Service reads and writes your store through Shopify’s Admin API using the access you grant at install. It does not change your storefront, and it can be revoked at any time by uninstalling the app from your Shopify admin.

2. Subscriptions and billing

Kepvia is billed through Shopify. Charges appear on your Shopify invoice, are collected by Shopify under its own terms, and we never receive or store your card details.

Paid plans include a 7-day free trial. Unless you cancel before the trial ends, the subscription begins and renews automatically for successive billing periods — every 30 days for monthly plans, annually for annual plans — until cancelled. A free plan is available and does not renew or charge.

Prices are stated in US dollars and exclude any taxes that Shopify is required to collect. We may change prices for future billing periods; where we do, the change will be shown in the app before it takes effect and will not alter a period you have already been charged for.

Cancelling stops future charges. Refunds are dealt with separately in our Refund Policy.

3. Your obligations

You agree that you will:

• use the Service only on stores you own or are authorised to administer, and only for lawful purposes;
• hold the rights necessary to copy, store and restore the data you direct the Service to process, including any personal data of your customers;
• keep your Shopify account secure, and provide destination store credentials for a migration only where you are entitled to write to that store;
• not attempt to access another customer’s data, probe or disrupt the Service, reverse-engineer it, or use it to store material that is unlawful or infringing.

You must be at least 18 years old, or the age of majority where you live, and able to enter a binding contract on behalf of the business using the Service.

4. Your data

Your store data remains yours. We process it only to provide the Service — capturing, storing, presenting, exporting and restoring it on your instruction — and for no other purpose. We do not sell it, and we do not use it to train models.

Data is encrypted in transit, and credentials for connected destination stores and cloud accounts are encrypted at rest. You can export a copy of any backup at any time from within the app.

Where your backups contain personal data belonging to your customers, you are the controller and we are the processor. Those roles are set out in our Data Processing Addendum, which forms part of these terms.

5. Confidentiality

Each party may receive information from the other that is marked confidential or that would reasonably be understood to be confidential. Each agrees to protect it with at least the care it applies to its own confidential information and to use it only in connection with these terms. This does not apply to information that is public through no fault of the receiving party, was already lawfully known to it, was independently developed, or must be disclosed by law.

6. Intellectual property

We own the Service, including its software, interface, documentation and branding. You own your store data. Nothing in these terms transfers ownership either way, and no rights are granted other than those stated. If you send us feedback or suggestions, we may use them without obligation to you.

7. Beta features

We may make features available that are labelled beta, preview or experimental. These are provided as-is, may change or be withdrawn at any time, are excluded from any service commitments, and should not be relied on for a backup you could not afford to lose.

8. Term, suspension and termination

These terms apply from the moment you install the app until the subscription ends or the app is uninstalled.

You may terminate at any time by uninstalling Kepvia from your Shopify admin. We may suspend or terminate access if you materially breach these terms and do not remedy the breach within 14 days of notice, if required by law, or if Shopify terminates your access to its platform.

After termination, backups are retained for the history window of the plan you were on so that a reinstall can still recover them, and are then deleted. Export an archive before you uninstall if you need to keep a copy indefinitely. Deletion on request is covered in the Privacy Policy.

9. Indemnification

You will defend and indemnify us against third-party claims arising from your use of the Service in breach of these terms or applicable law, including claims that the data you directed us to process infringed a third party’s rights. We will defend and indemnify you against third-party claims that the Service itself infringes their intellectual property rights. In each case the indemnified party must give prompt notice and reasonable cooperation.

10. Disclaimers

The Service is provided as-is. To the extent permitted by law we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

We do not warrant that the Service will be uninterrupted, that every capture will be complete, or that a restore will reproduce a store exactly. Backups depend on Shopify’s APIs, which impose rate limits, change over time, and restrict access to certain data — notably customer and order data, which Shopify withholds until an app is approved for protected customer data. Kepvia is a safeguard, not a guarantee. Verify that your backups contain what you expect, and keep independent copies of anything business-critical.

11. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential loss, or for lost profits, revenue, goodwill or data, however caused. Our total aggregate liability arising out of or in connection with these terms is limited to the fees you paid for the Service in the twelve months preceding the event giving rise to the claim. Nothing here excludes liability that cannot lawfully be excluded, including for fraud or death or personal injury caused by negligence.

12. Disputes

If a dispute arises, contact us first at legal@kepvia.com and we will try in good faith to resolve it within 30 days. If we cannot, the dispute will be subject to the exclusive jurisdiction of TODO_JURISDICTION.

13. General

These terms are governed by the law of TODO_GOVERNING_LAW. They, together with the Privacy Policy, the Refund Policy and the DPA, are the entire agreement between us.

We may update these terms; where a change is material we will give notice in the app or by email before it takes effect, and continued use afterwards is acceptance. You may not assign these terms without our consent; we may assign them to a successor in connection with a merger or sale of assets. If a provision is held unenforceable, the rest remains in force. Neither party is liable for delays caused by events beyond its reasonable control.

14. Contact

The Service is provided by TODO_LEGAL_ENTITY_NAME, company number TODO_COMPANY_NUMBER, registered at TODO_REGISTERED_ADDRESS.

General support: support@kepvia.com
Legal notices: legal@kepvia.com